Verifying Your Account

Verifying your email address is the first step in setting up your Fidelity Private Shares account! This article will spell out the process for you.

After receiving the initial Welcome email from your company and Fidelity, you'll begin setting up your account by clicking the link provided in the email.
After following the link and creating your account, you'll be redirected to a page that asks for a verification code.
Fidelity automatically sends this verification code via email once you create your account, so it should be waiting for you in your inbox.
- The email containing your verification code will be titled Verify Your Email Address with Fidelity and come from noreply@shoobx.com.
- The code is valid for one hour, so please do not wait to verify your email (although you can have the email re-sent with a new code).
- Simply enter your code on the screen, and you're good to go!

I didn't receive my account verification email

Confirm that you are checking the correct email account and that you entered the right email address.
Check spam, junk, and trash folders. If you find us in one of these places, be sure to add us to your safe sender/contacts list to ensure that you receive all future Fidelity emails.
Try resending it, just in case. We have a handy resend button option here.
Still stuck? You can email our Support team for further assistance.

Screenshots are for illustrative purposes only.

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